Parent & Guardian FAQ

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1) What is Troupe?

Troupe is an AI-supervised, peer-to-peer tutoring platform. Tutors use standardised lesson materials and live guidance to help learners build skills and confidence—especially by explaining to a peer.

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2) Who can use Troupe?

Learners must be 13+. For ages 13–17, a parent/guardian should review this FAQ and our Policies and supervise as appropriate.

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3) How big are classes?

Sessions are one-to-one or one-to-two (max 2 learners). If your child joins a slot with one seat free, the second seat may be booked later; we don’t offer a “solo-only” guarantee.

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4) Why do you prefer 1–2 instead of guaranteed 1–1?

Because it’s better for consistency and outcomes:

• Reliability: pairing reduces cancellations and keeps routines.

• Learning by teaching: each learner explains to a peer at their level or below, which deepens understanding.

• Peer momentum: a partner to practise with and stay motivated.

 

5) Will my child get less attention in a 1–2 session?

No. Tutors use turn-taking, mini teach-backs, and a participation tracker to ensure fair airtime and targeted help for each learner.

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6) How are learners paired?

By subject, level, availability, and—where relevant—age appropriateness. If a pairing isn’t working, email support@troupe.academy and we’ll adjust.

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7) What if the other learner misses a session?

Your child’s session still runs. The tutor switches to a one-to-one format for that lesson; we manage follow-up with the absent learner.

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8) Can my child be paired with a friend/classmate?

Often, yes—if both families consent and levels align. Write to support@troupe.academy and we’ll try to accommodate.

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9) Do tutors do homework or graded work for students?

No. We support educational integrity. Tutors explain methods, model solutions, and provide practice—but don’t complete graded work for submission.

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10) How does AI supervision work?

AI helps generate standardised lesson content and provides real-time prompts to tutors. Sessions may be monitored or recorded for safety and quality. Tutors remain responsible for accuracy and adapt explanations to each learner.

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11) Is it safe?

Yes—Troupe applies strict safeguarding:

• All contact stays on-platform; no personal details exchanged.

• Sessions may be monitored/recorded for trust & safety.

• Tutors follow our Tutor Code of Conduct and verification checks (ID/right-to-work and, where lawful/appropriate, basic DBS or local equivalent).
  Report concerns to safety@troupe.academy.

 

12) What equipment does my child need?

A stable internet connection, a computer or smartphone with camera/mic, and a quiet, well-lit space. Headphones help. We recommend using the latest browser version.

 

13) Can parents observe?

Yes. For under-18s, we encourage sessions in a shared family space. You’ll also receive summaries and can contact us with questions.

 

14) How do scheduling, cancellations, and no-shows work?

Policies are shown at booking. As a guide:

• Reschedule/cancel ≥24h before start (usually free).

• Within 24h or no-show may be charged.

• Tutor no-show → credit or refund.
  For specifics, check your booking page or email support@troupe.academy.

 

15) What if technology fails?

If Troupe’s or the tutor’s tech prevents the session, you’ll receive a credit or refund per policy. If it’s the learner’s device/connection, standard cancellation rules apply.

 

16) How does billing work?

Access is via subscription. Subscriptions auto-renew unless cancelled in Billing before renewal. UK consumers may have a 14-day cooling-off right if paid content hasn’t begun. Billing help: support@troupe.academy.

 

17) How much do tutors get paid?

Tutors receive 70% of income from each learner they teach; Troupe retains 30% to operate the platform and safety systems.

 

18) How do you support additional needs (e.g., ADHD, dyslexia)?

Tell us in your profile or email support@troupe.academy. Tutors use short tasks, visuals, structured breaks, and multi-modal explanations. We’ll adjust pairing and pacing as needed.

 

19) What progress should we expect?

We aim for steady weekly gains in understanding and confidence. Expect clear goals at the start, teach-back moments, and short practice tasks after each session. Please share school topics so we can align.

 

20) What data do you collect?

Only what’s needed to deliver and improve the service (account details, session data, diagnostics). We don’t sell personal data. For access/deletion requests, email talktoahuman@troupe.academy. See our Privacy & Cookie Policies on the site.

 

21) Can we still look for “solo-ish” sessions?

Yes—choose slots that are currently 1/2. They sometimes remain solo, but there’s no guarantee the second seat won’t be filled later.

 

22) How do we raise a concern or give feedback?

• Safety/Conduct: admin@troupe.academy

• Support/Billing/Pairing: admin@troupe.academy

• Privacy/Data: admin@troupe.academy