Last Updated: 20.09.2025

1. Introduction

Welcome to Troupe Ltd (“Troupe”, “we”, “our”, “us”). We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and disclose information about users of our website and platform troupe.academy (the “Platform”). It also sets out your rights under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our Platform, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following categories of information:

a. Personal Information you provide

Name, email address, phone number, and contact details

Payment and billing information

Account login credentials

Social media handles (if you connect via third-party logins)

Educational or professional information you provide to participate as a tutor or learner

b. Usage Data

IP address, browser type and version

Device identifiers, operating system

Pages visited, date/time of visit, time spent, clickstream data

Diagnostic and performance data

c. Cookies & Tracking
We use cookies, pixels, and similar technologies to enhance user experience, improve site performance, and support analytics and marketing. You may control cookies through your browser settings. See our Cookie Policy [link] for details.

3. How We Use Your Data

We use your information for the following purposes:

To provide, operate, and improve the Platform

To create and manage user accounts

To enable tutoring sessions, payments, and peer interactions

To process transactions and provide receipts

To deliver customer support and respond to inquiries

To send service updates, notifications, and relevant marketing (with your consent where required)

To conduct analytics (e.g., Google Analytics) and improve services

To detect, prevent, and address fraud, abuse, or technical issues

To comply with legal obligations

4. Data Sharing & Disclosure

We do not sell your personal data. We may share information as follows:

Service Providers: With trusted third-party providers (e.g., payment processors, cloud hosting, analytics) who help us operate the Platform.

Tutors and Learners: Limited information (such as display name or profile details) is shared between users to enable tutoring sessions.

Legal Obligations: Where required by law, regulation, or valid legal process.

Business Transfers: In the event of a merger, acquisition, or sale of assets, data may be transferred to the new owner under the same privacy commitments.

5. Data Retention

We retain personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Payment records may be retained for statutory accounting periods.

6. Security of Data

We use industry-standard technical and organizational measures (including encryption, secure servers, and access controls) to protect your personal data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. International Transfers

As Troupe Ltd is UK-based, your data is primarily stored in the UK. Where data is transferred outside the UK/EEA, we ensure adequate safeguards (such as Standard Contractual Clauses) are in place.

8. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

Right of access – request a copy of your personal data

Right to rectification – correct inaccurate or incomplete data

Right to erasure – request deletion of your data

Right to restrict processing – limit how your data is used

Right to data portability – receive data in a portable format

Right to object – object to processing, including marketing

Right to withdraw consent – where processing is based on consent

To exercise these rights, contact us at talktoahuman@troupe.academy. We will respond within statutory timelines.

9. Children’s Privacy

Our Platform is intended for users aged 13 and above. If you are under 13, you must not use our services. If we discover personal data collected from a child under 13 without verified parental consent, we will delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date. For material changes, we will notify you via email or in-app notice.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Email: admin@troupe.academy
Company: Troupe Ltd
Registered Office: 51 Princes Street, Ipswich, United Kingdom